Health Plan

It’s a brand new world for health insurance plans, and member communications are more important than ever.  In fact, J. D. Power and Associates has identified effective member communications as key to increasing member satisfaction and advocacy.

“Health plans can create a foundation for a more satisfying member experience by providing new and existing members with a better understanding of their coverage, and by proactively communicating with subscribers about impending changes in benefits, physician or hospital networks or costs.  Overall, members with higher levels of understanding tend to be more loyal and are better advocates for the health plan.”

- J.D. Power and Associates 2010 U.S. Member Health Insurance Plan Study

Mosaic has effectively communicated with millions of individuals, reassuring them during times of change, and making the most complex situations crystal clear.

And, we have successfully dealt with extraordinary data challenges, leveraging our expertise and resources to get the right messages to the right people at the right time.

These unique capabilities, developed for the nation’s largest financial services firms, are now available for health plans at this critical time.