services and capabilities
Mosaic is a fully-integrated communications agency, drawing upon an experienced team of multi-disciplinary experts, many of whom worked in financial services before joining us.
We give our clients the best of both worlds: an effective communications strategy that meets the needs of all project stakeholders– and a client-centered approach to execution that is proactive, flexible and flawless.
Our in-house capabilities…
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Strategy Development
A detailed communications plan, and strategic direction throughout the project.
Every merger has its own unique challenges and nuances. That’s why every Mosaic project is fully customized for each client, and for each situation. Once the strategy is set, we specify every message, at every phase, via every channel – providing a roadmap for clear, brand-building customer communications designed to retain and build customer relationships.
Project Management
Exceptional, proactive project management.
Each project is managed by a team, including account executives, data managers and production managers. Our working style is customized to our clients’ needs, and we provide meticulous, proactive client service every step of the way.
Creative Direction and Development
Building customer trust and strengthening relationships for the long run.
In a merger or conversion, the way you communicate change may be as important as the change itself. Our writers and designers specialize in change communications. Our work and approaches have been tested and fine-tuned over thousands of customer communications projects. Client results, as well as national research, have confirmed the success of our strategies again and again.
Data Management and Programming
The best in the business.
Our highly-experienced team provides process leadership at every stage — from the initial design of a program, to the final audit of personalized communications just before they are sent to the customer. Our clients rely on the fact that Mosaic’s data managers and programmers are genuinely expert at working with financial customer files – and at anticipating and heading off problems.
Quality Control
We make it possible for our clients to sleep at night.
We verify all the details, ensure that creative messaging and customer data are in synch, and ensure that all communications are consistent with the agreed-upon communications strategy.
Management of Production
Our experienced team is with you every step of the way.
Our production managers’ insights and experience are incorporated into the communications design process from the start – to maximize efficiency and cost effectiveness, and minimize production risk. Our mailings and other communications are always correct, on time, and on budget.
