what we do
Mosaic provides all aspects of customer communications – strategy, communications development, and management of outsourced production services – for the most deadline-critical and highest-profile projects today.
Retaining and Reassuring Customers in Times of Change
Our work is designed to turn transitions from a moment of risk to a window of opportunity. We are experts at producing customer communications that are fully compliant with legal and regulatory requirements, effectively strengthening both the brand and customer trust. Examples include:
- Merger and Acquisition Communications: We manage the most complex, highest profile financial services mergers today.
- Communications for Systems Conversions: Our approach minimizes customer disruption and maximizes retention.
- Branch Closings/Consolidations: We make it easy for customers to continue to do business with you, and have a proven track record managing hundreds of closings a year.
- Access and Network Changes: Our communications help customers take advantage of new interfaces and services.
- Changes in Terms/Pricing: We help customers understand the value your company provides, and their options, during these difficult changes.
- Brand/Name Change Communications: We make a new brand tangible for customers, attributing benefits and values to the brand at the time that it is tested the most.
- Regulatory Communications: We turn these necessary communications into an opportunity to build customer trust.
Strengthening Customer Relationships through Better Communications
- Simplified Communications: We improve the effectiveness of your ongoing customer communications, through a customer-centered process that simplifies messages, supports your brand, and reduces costly customer inquiries.
- Ongoing Communications Programs: Mosaic designs and manages ongoing communications programs to inform customers and deepen their relationships.
